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Terms of Use

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Please review the below information.

The Canadian Primary Care Information Network (CPIN) is the owner of the CPIN materials (content of this website, patient messages, and surveys – hereafter referred to as “Materials”) on this website (hereafter “Website”). In addition to the protection afforded by these Terms, CPIN Materials are protected under copyright law.

Your use of the CPIN Materials does not grant you any ownership rights to those CPIN Materials, and you may not use or alter them except where expressly permitted under these Terms.

CPIN reserves the right to modify CPIN Materials, remove some from the Website and/or end the availability of some Materials.

CPIN also reserves the right to modify these Terms of Use at any time and from time to time without notice. Please check this Website regularly for any changes. If you continue to use CPIN Materials or the CPIN Website following a change to these Terms of Use, you will be deemed to have accepted the changes.

Use of CPIN Materials

To access certain CPIN Materials (e.g. patient messages, surveys and summary reports), you must first subscribe to CPIN services and obtain a secure password and username.* You must meet specific requirements to subscribe to CPIN services. If you wish to access and use these CPIN Materials, you must apply for a subscription; CPIN will then determine whether you meet the requirements for subscription.

Subscribers to CPIN services are permitted to use CPIN Materials for the purposes of education, patient communication and quality improvement efforts in their practice. It is prohibited, however, to make any commercial use of CPIN Materials without CPIN’s express, prior written authorization. It is also prohibited to distribute or publish CPIN summary reports as they may contain aggregated information from other care providers or primary care clinics.

* Primary care providers who are participating in certain CPIN studies may not require a subscription to access CPIN Materials.


CPIN takes great care to publish only accurate information, and to provide Internet links to reliable information on other websites. However, errors may happen; moreover, much of the information CPIN relies on is provided by institutions independent of CPIN. Although we make every effort to ensure the reliability of the information provided by CPIN and by external websites we link to, we cannot guarantee their accuracy or availability. For these reasons and others, the CPIN Materials are provided to you as is and without warranties of any kind whatsoever.

By using CPIN Materials or the CPIN Website, you agree to indemnify CPIN against all losses, damages, costs, expenses or other injuries of any kind relating to your use of CPIN Materials or Website.

See also: Intended Use of CPIN Patient Surveys and Outreach Messages


Information you provide on a voluntary basis when using www.cpin-rcip.com (such as contact information or feedback provided to CPIN by site visitors through our contact form) is stored securely. We may use the information you voluntarily provide in the following ways:

  • To respond to inquiries and/or other requests
  • To send you information and updates
  • To improve service to our members and users
  • To determine new topics, content and services

CPIN will never disclose any personal information to third parties for purposes of marketing third-party products or services. CPIN may disclose certain personal information to third-party service providers that we work with (e.g. Cliniconex, an Ottawa-based IT company – read Cliniconex’ Privacy Policy here) solely for the purpose of administering, processing or fulfilling a service to be provided to you by CPIN. Third parties that we work with are required to safeguard and maintain the confidentiality of the personal information we provide to them.

Click here to learn more about how CPIN collects, stores and secures patient data.